Romantic Falmouth, MA Accommodations

*Please see our policies for fireplaces, jetted tubs, and air conditioning.

Arrival & Departure

Check-in is between 3:00 PM and 5:00 PM on the day of arrival. Special arrangements need to be made for early or late check-ins.

Check-out is 11:00 AM on the day of departure.

Advance Deposits

For one and two-night reservations, an Advance Deposit of the full cost of the stay plus taxes will be charged to the credit card you provide when you make the reservation online or by phone. For reservations of three nights or more, we charge a 50% deposit at the time of reservation, whether the three or more nights occur in one room or several rooms. Reservations for three or more nights will be charged in full when those reservations are made within our cancellation window. Balances on reservations are charged at the beginning of the cancellation window (see cancellation policy below).

Cancellations

We will refund the Advance Deposit, less a $50 per room service charge if you cancel your reservation in writing 14 days or more before arrival from October 1 through May 31, and 30 days from June 1 through September 30, (30 days for reservations of 3 or more rooms, or reservations of 5 or more nights). The cancellation window is indexed to the date of arrival. Date changes made outside of the aforementioned window are subject to room availability, and your deposit will be credited toward your new stay dates without penalty.

Cancellations made within the cancellation window are not refundable under any circumstances and are due and payable in full. We offer travelers insurance through our collaborative relationship with Insuremytrip.com, and we urge you to consider insuring your stay and purchasing insurance if you have any doubt as to your ability to travel.

Advance Purchase Special bookings are fully prepaid and non-cancellable, non-refundable under any circumstances. Please review your travel schedule before completing your Advance Purchase Special reservation to be sure your contemplated travel dates fit your overall schedule.

No-shows

No-shows for confirmed reservations will be considered to have abandoned their reservation 24 hours after check-in time on the reservation arrival date and the reserved room may be rented to another party at the discretion of the Palmer House Inn management without refund or recourse to the guest who abandoned the reservation.

Shortened Stays

If you leave before your confirmed departure date, we cannot offer you a refund or adjust your bill.

Smoking

Palmer House Inn is a clean air facility, offering a smoke-free environment to all of our guests. Smoking is not permitted anywhere in any of the buildings or anywhere on the grounds. Guests who choose to disregard our policy will be subject to cleaning fees, as well as be liable for the cost of repair and/or replacement of damaged furniture, carpets and/or other components of the facility without limitation, and/or compensation for lost future revenue by smokers whose smoking renders a room unacceptable or unusable for incoming guests, and may have their stay terminated with immediate effect and without compensation or refund at the sole and exclusive discretion of the Palmer House Inn management. Nothing herein shall be deemed to limit the damages Palmer House Inn may pursue against a guest whose smoking causes damage or loss to Palmer House Inn, be that loss physical, financial or consequential.

Children

If you are traveling with children, please list the number of children, ages, and names on your reservation request under “Special Accommodations.” We have a limited number of accommodations that are appropriate for children.

Damage

By registering, guests agree to be held responsible for damage to the room (or damage to other areas of the Palmer House Inn caused by them) while registered at the Inn or while on Palmer House Inn property and without limiting other remedies, authorize Palmer House Inn to charge their credit cards an amount appropriate in the sole and exclusive discretion of Palmer House Inn for the remediation of said damage.

Dog Policy

At Palmer House Inn we welcome well-behaved, house-trained, well-socialized dogs in our designated dog-friendly rooms, up to one dog per room at a daily pet charge of $50. Please read our full pet policy.

Fireplaces, Whirlpool Tubs & Air Conditioning

Some of our premium rooms have fireplaces. These are operational November 1 through May 31. During the warm months they are deactivated.

Jetted whirlpool tubs in our premium rooms in the Main House are activated from 8:30 AM to 10:00 PM and may be deactivated from 10:01 PM to 8:29 AM for the quiet and consideration of other guests in the inn.

Air conditioning is provided in all rooms during warm months. Air conditioning is deactivated when ambient night or day temperatures are, or are projected to be below 60 degrees Fahrenheit, to prevent damage to our outdoor condensers. Please note, that ours is a multi-zone system, allowing each room separate temperature control. Please be patient when turning on the A/C, as this type of system takes longer to regulate the temperature in your room than would be the case with systems that do not allow individual control. Please do not set the thermostat in your room below 66 degrees. Doing so will not cool your room any faster and puts undue stress on the mechanics of the system.

Guests with Allergies

All guests are asked to let us know about food allergies or dietary restrictions they may have for their safety during breakfast time. If you find yourself asked more than once, it is a safety precaution and not intended to be harassment. If you have allergies to airborne irritants, please let us know. We have no down pillows or woolen blankets at the inn and will take extra precautions to keep your room in the Main House free of pet dander. Disclosure is hereby made however, that the Americans with Disabilities Act requires us to accommodate a guest with a service dog in any room of the guest’s choice, as well as in any common area at the inn, and that in such an instance one or more service dogs may be present in areas of the inn outside of our normal dog-friendly rooms, including the rooms in our main house. Proceeding with a reservation represents acceptance of that risk.

Considerate Conduct & Staff

Palmer House Inn is an apolitical place of peace and relaxation for every guest, and we welcome guests regardless of race, creed, marital status, gender or sexual orientation. We are here to help make your stay pleasant and comfortable. Please ask us for help if you need input on places to visit, restaurant recommendations, or require help with luggage, obtaining ice or housekeeping matters. In no event will we tolerate abuse towards the staff and/or towards other guests and/or towards other people who may be at the inn, and guests choosing to do so are subject to immediate eviction from the inn without recourse or refunds and/or to civil damages and/or criminal charges without limitation.

Room Block Policy

We often receive requests for advance room blocks for wedding parties, family events, or participants in other off-site events or conventions. To ensure that our regular, long-term repeat guests can obtain accommodations, such blocks are limited to a maximum of FIVE ROOMS from May 1 through October 31, and EIGHT ROOMS from November 1 through April 30. At the discretion of the Palmer House Inn management, the maximum number of rooms available for a room block may be adjusted or reduced without advance notice to the public. We encourage you to contact us to find out if such an adjustment is in effect for the dates for which you are looking for rooms. Such blocks are further subject to the following policies: Room blocks will have a 20% gratuity added to the room rate and require a nonrefundable 80% deposit at the time the reservation is made. The balance is charged 45 days before check-in.